To make your eBook look good you need to do more than "save as." I will take your .doc manuscript and convert it to an ePub or Mobi. Heck, I'll do both! In fact, if you don't have a .doc contact me as I can probably do your format too. As an author I work in Scrivener for instance.
I include basic formatting because a straight conversion rarely looks good. I wouldn't be OK delivering that. I also include a basic TOC because every eBook should have one. Finally, I include a few images/tables because some people are writing non-fiction books! Truth be told images and tables make it harder though, so I need to charge extra for more. Remember, you're basically renting my time here.
I will provide you with all the files I create while doing the work. Part of my process is to take the ePub I make and convert it to Mobi so I can view it on an actual Kindle, so you get both formats. If I need to convert it to something else, then you'll get that too.
A live session can include a book upload if you would like, the platform I use allows for screen sharing. The upload needs to fit into the 15 minutes of the call though.