a
adishka_in

MUSKAN

@adishka_in

Genesys Cloud Support Specialist IVR and Contact Center Expert

India
English
About me
I have 3.5+ years of experience in IT support with hands-on exposure to Genesys Cloud. I can help you with IVR flow design, call routing, queue setup, and troubleshooting. Services I offer: IVR design & optimization Call routing & queue setup Genesys Cloud support & issue fixing Consultation for contact center setup I ensure quick response and reliable solutions.... Read more

Skills

a
adishka_in
MUSKAN
Offline • 

See my services

VoIP and Telephony
I will design or fix your genesys cloud IVR flow
From$15 / projectMore details

Work experience

Confidentials

IT Support Engineer (Genesys Cloud)

Confidentials • Freelance

Oct 2021 - Present • 4 yrs 7 mos

Worked as an IT Support Engineer with 3.5+ years of experience in contact center technologies. Handled Genesys Cloud operations including IVR flow management, call routing, queue setup, and troubleshooting. Provided technical support, resolved system issues, and ensured smooth customer interaction workflows.