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Ahmed Farag
@ahmedfarag_201
Cloud Engineer
Egypt
Arabic, English
About me
Business-focused Microsoft 365 & Exchange Online Engineer with expertise in Exchange Online migrations, Hybrid Exchange setups, Azure AD Connect, Microsoft 365 administration, and mail flow optimization. Experienced with SPF, DKIM, DMARC, EOP, and Microsoft Defender for Office 365 to secure enterprise email environments. Skilled in PowerShell automation, KQL queries, troubleshooting, threat investigation, phishing analysis, incident response, and high-priority security operations while meeting business SLAs and operational goals.
Skills
Ahmed Farag
Offline •
Average response time: 1 hour
See my services
Platform Migrations
I will provide exchange online migration and email security support
Work experience
Exchange Online Support Engineer
Microsoft • Full-time
Sep 2021 - Sep 2024 • 3 yrs
Resolved email delivery and authentication issues, analyzed SMTP traffic. Supported DLP/compliance and managed hybrid Exchange mail-flow. Utilized PowerShell and diagnostic tools for troubleshooting complex messaging environments.
Senior Technical Account Manager
Etisalat • Full-time
Dec 2019 - Dec 2020 • 1 yr
• Supported enterprise customers during incidents. • Investigated connectivity issues and documented resolutions.
Customer Service Agent (Technical Support)
Vodafone UK • Full-time
Jan 2017 - Jan 2018 • 1 yr
Delivered technical support for ADSL/TV services. Resolved hardware, software, and connectivity issues while guiding customers through device setup and initial configuration processes.
