Alii

WordPress Support Engineer

Brainstorm Force • Full-time

Jun 2022 - Mar 2024 • 1 yr 9 mos

Worked as a WordPress Support Engineer for Astra Theme, assisting users with theme customization, performance optimization, compatibility issues, and best practices for business websites. Handled advanced WordPress issues including site speed, theme conflicts, page builders, WooCommerce integration, and hosting-related problems. Helped customers optimize their websites for performance, usability, and scalability. Gained deep expertise in building and maintaining fast, lightweight WordPress websites for businesses.

WordPress Support Specialist

Elegant Themes • Full-time

Feb 2019 - Aug 2021 • 2 yrs 6 mos

Provided technical support for WordPress users using Divi and other Elegant Themes products. Assisted customers with website setup, performance issues, layout problems, plugin conflicts, and general WordPress troubleshooting. Worked closely with real business websites, diagnosing issues related to themes, hosting environments, CSS styling, responsiveness, and site performance. Focused on delivering clear solutions, improving user experience, and ensuring stable, well-functioning WordPress sites. This role strengthened my problem-solving skills and deep understanding of WordPress at scale.