a
amka_11

amka

@amka_11

I will be your dedicated customer support agent

Indonesia
English, Indonesian
About me
"Hi there! I am a dedicated Customer Support Specialist with hands-on experience managing the full customer lifecycle. Having previously run my own premium digital product business, I understand exactly how crucial excellent support is to a company's success. I specialize in everything from customer onboarding and product education to complex troubleshooting and resolving complaints. I am passionate about turning frustrated users into loyal customers through empathetic, clear, and prompt communication. Let me help your business thrive by providing top-notch, reliable support to your clients!"... Read more

Skills

a
amka_11
amka
Offline • 

See my services

Customer Support
I will be your dedicated customer support and live chat agent
From$5 / projectMore details

Work experience

Independent_Reserve

Customer Support Specialist

Independent Reserve • Full-time

Oct 2022 - Present • 3 yrs 7 mos

"Managed the end-to-end customer journey for a premium digital apps business. Provided prompt and accurate responses to daily customer inquiries via chat. Troubleshot and resolved technical issues efficiently to ensure high customer satisfaction and high retention rates."