This is most likely the most advanced customer support you will get on fiverr. I will install my advanced customer support which has features like:
Multiple operators and multiple guests chatting Desktop Notifications. Sound Notifications. Transfer chat to another operator. Email transcripts of the chat. Chat history. Realtime interactive world map. Multiple views. Prepared messages. Mobile friendly. Responsive. Typing indicator. Operator knows which page the guest is on. Multiple operators can chat with the same guest. and so much more..