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charmangel

Angel

@charmangel

Technical Support, Virtual Assistant, Administrative Support, Tech Instructor

Philippines
English
About me
Experienced IT professional with over 8 years in the industry, including 6 years in the BPO sector as a Technical Support Representative. Skilled in troubleshooting, customer support, technical training, and team leadership. Promoted to Knowledge Manager/Trainer, where I developed training materials and coached employees. Advanced to Team Leader within 6 months, managing a global service desk team while driving performance, productivity, and service excellence. Committed to continuous improvement, operational efficiency, and delivering high-quality customer experiences.... Read more

Skills

c
charmangel
Angel
Offline • 
Average response time: 2 hours

See my services

General Assistance
I will be a reliable virtual assistant committed to excellence
From$5 / projectMore details

Work experience

DXC_Technology

Technical Lead

DXC Technology • Full-time

Jun 2018 - Feb 2026 • 7 yrs 8 mos

I am an experienced IT professional with over 8 years in the industry. I specialize in providing efficient, customer-focused technical solutions while maintaining high service quality and satisfaction. Throughout my career, I have consistently grown into leadership roles. I was promoted to Knowledge Manager/Trainer, where I developed training materials, coached team members, and ensured knowledge consistency across the team. Within 6 months, I advanced to a Team Leader role, managing a global service desk team and driving performance, productivity, and service excellence.