I will fix wordpress errors, site down and critical wordpress issues

Because a price is only honest once I know what is broken. Sending a request takes a minute, I reply within 2 hours, and the offer you get covers the actual work rather than a guess. It also means you are never charged for a problem that turns out to be something else.

The packages show you the range. A single clear fix usually sits near the middle, a full recovery at the top, and anything larger is quoted once I have looked. You always see one fixed price before you accept it, and nothing is charged until you do.

I reply within 2 hours and can usually start the same day, weekends included. If your site is down, say so in your first message and it goes to the front of the queue. How long the fix itself takes depends on what it turns out to be, and I will tell you when I send the price.

Then I do not send you an offer, and you have paid nothing. If the problem turns out to be outside what I can safely resolve, I will tell you what I found and what I think it needs, so you are still further ahead than when you started.

Usually a WordPress admin login, and sometimes hosting or FTP if the problem sits deeper. Make it a temporary account you control and remove it when we finish. I am happy to sign an NDA before you send anything, and nothing is kept afterwards.

Yes. The first thing we do is take a full backup, so there is always a way back. When a site is completely down we have to work on it directly to get it up again, but nothing changes without telling you, and you get a note of everything we touched.

Yes. We clean out the injected files and redirects, restore what was damaged, and close the hole that let it in so it does not come straight back. Badly hit sites are quoted after I look, because the real work is finding the way in, not deleting files.

If the same issue returns within 7 days of delivery, we fix it again at no charge. A problem that comes back usually means the symptom was treated instead of the cause, and that is ours to finish properly.

Usually yes. Several sites at once, a problem that keeps returning, a slow site, a migration or a full health check are all quoted the same way. Describe what you need in your request and you will get one fixed price for the whole thing.

Yes, we are the WordPress team behind several agencies. No contact with your client, nothing branded in what we send back, and notes written so you can pass them on as your own. Send a request and we can set up a standing arrangement.