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$
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Emerson C
@emerson_jaco
Customer Service Professional
El Salvador
English, Spanish
About me
I am a bilingual customer service professional with call center training and strong IT skills. I am known for my empathy, patience, and efficient call handling. I am motivated to provide excellent customer service and grow within the BPO sector.
Skills
Emerson C
Offline •
Average response time: 1 hour
See my services
Messaging & Emailing
I will provide professional customer support via chat and email
E-Commerce Store Management
I will provide shopify customer support via chat and email
Work experience
Customer Support Specialist
Upwork • Freelance
Jan 2023 - Present • 3 yrs 5 mos
Provided customer support via chat, email, and social media, ensuring quick response times and high customer satisfaction. Handled customer inquiries, complaints, and order tracking efficiently. Maintained clear communication and problem-solving skills to resolve issues professionally. Experienced in managing multiple conversations while staying organized and detail-oriented. Focused on delivering a positive customer experience and building trust with clients.
