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Fiverr Pro
English
$
USD
Esmeralda S
@esmeraldasal880
Supervisor
El Salvador
Spanish
About me
I am a supervisor with 6 years of experience in telephone sales to the United States in the Latin speaking market. I have experience in team leadership, sales goal achievement, post-sales follow-up, and customer satisfaction.
Skills
Esmeralda S
Offline •
Average response time: 4 hours
See my services
Customer Support
I will do spanish customer support and respond to your clients
Customer Support
I will reply to customer messages in spanish
Work experience
supervisor
Multicall SV • Full-time
Feb 2026 - Present • 3 mos
Experienced Telecom Customer Support, Sales and Retention Specialist with supervisory background in internet service campaigns. Managed billing inquiries, technical support guidance, plan upgrades, customer retention and outbound sales strategies. Supervised team performance, monitored KPIs, ensured quality standards and improved customer satisfaction rates. Skilled in handling escalations, closing sales and reducing churn through strategic communication and negotiation techniques.
