We can either correspond via email, or simply a 15 minute phone call would work. If we call, simply provide a number to call.
We highly recommend that both parties be on the phone.
We also highly recommend that you send us a .doc, pdf or text file or even email of as MUCH details as possible. In all truth, there are always (3) sides to each "story". Her side, his side and in between is the truth.
We do not "side" with anyone, but rather attempt to give practical insights as to what is going on, why it's going on and how to help.