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fzaservice

Fana Z.

@fzaservice

Professional

Singapore
English, Malay
About me
Adaptable, resilient, and creative Communications and Media Management graduate from Temasek Polytechnic. Thrives in fast-paced environments and eager to apply and refine skills in both creative and operational roles. Experienced in customer service, administration, and digital media production, transcripting, editing, proofreading and committed to continuous growth and learning new tools and techniques.... Read more

Skills

f
fzaservice
Fana Z.
Offline • 
Average response time: 1 hour

See my services

Proofreading
I will proofread your documents and writing
From$100 / projectMore details

Work experience

Customer Service Agent

DNATA • Full-time

Mar 2025 - Present • 1 yr 2 mos

- Assist passengers with mishandled or damaged baggage & aircraft lost-and-found property cases - Handle high volumes of phone and face-to-face enquiries in a fast-paced environment - Prepare detailed reports for mishandled, damaged baggage & lost property incidents with strict accuracy - Maintain and update case records consistently using internal systems and Microsoft Excel - Perform data entry and documentation while meeting operational timelines - Deliver professional customer support while resolving issues efficiently