Remote Monitoring and Management
platform dramatically increases your operational efﬁciency. Our
intuitive, SaaS-based management portal allows you to easily backup,
monitor, troubleshoot, and maintain desktops, servers, mobile devices
and other endpoints for your clients.
We offer three
distinct service levels, each targeted to suit speciﬁc
Care For those that prefer a hands-on approach, Essential Care
provides back-ofﬁce monitoring that helps you reduce the time
needed to ﬁlter alerts and research resolutions.
Preferred Server Care With Preferred Server Care, you can completely offload server monitoring and management to GEMCOM’s NOC.
Elite Server Care If you need the best of the best, Elite Server Care has you covered. Our talented technical teams are ready to investigate and resolve all server issues, whether they are generated by our RMM alerts or raised by your team via our ticketing system. You beneﬁt from the GEMCOM NOC critical notiﬁcation and remediation teams, as well as the remote troubleshooting team for your service requests.