I can log into your computer using an application called TeamViewer (https://www.teamviewer.com/en/). It is 100% safe and you can watch me do everything. If you feel uncomfortable about anything, you can end the connection and I won't be able to log in again without your permission. Whilst connected, I can install the necessary anti-virus programs such as Avast which won't harm your computer and I can remove bloatware and viruses. Please feel free to contact me for more info.