Helping your customers stay happy is one of the premier focus of running a successful business.
Customer Support is the point where businesses can stand out from competitors.
It is your support that would make your customers satisfied enough to spread the word about you and help grow your customer base.
If you’re using old-fashioned contact forms and e-mail submissions to handle support, then beware of its negative impact on your business.
Without using a support ticket system, you risk wasting time on email replies and sometimes, you lose emails, replies and lose track of a customer’s issues. You miss important analytics and insights that can help to increase revenue.
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