Well I can help you find out. Whether it's an online chat support team or a phone call, as your mystery shopper I will evaluate the quality of customer service your employees give.
Things I will consider:
- Response Time
- Use of proper verbiage
- Provide a report of my findings
- If you have prewritten questions you would like me to ask, I will note how they responded to each question.
I have been in the customer service industry for over 12+ years in retail sales, home goods, food service as well as, an online chat and ticket support agent. I will use those skills to assess your Customer Service Representative.
This will be a great test to see how committed your workers truly are to providing excellent customer service as well as, quality control.