I will be your Mystery Shopper

be your Mystery Shopper

About This Gig

Ever wonder how your employees act when you are not around?

Well I can help you find out. Whether it's an online chat support team or a phone call, as your mystery shopper I will evaluate the quality of customer service your employees give.

Things I will consider:

  • Tone
  • Response Time
  • Use of proper verbiage 
  • Provide a report of my findings 
  • If you have prewritten questions you would like me to ask, I will note how they responded to each question.

I have been in the customer service industry for over 12+ years in retail sales, home goods, food service as well as, an online chat and ticket support agent.  I will use those skills to assess your Customer Service Representative.

This will be a great test to see how committed your workers truly are to providing excellent customer service as well as, quality control.   

Order Details