Are you trying to figure out how to write a chat transcript? Well it can be difficult. But lets simplify the process a bit.
Who: will this affect?
What: specific can be discussed.
When: should it take place.
Why: is it so important.
Where: can ideas be found.
How: should it be implemented.
The process can be as simple as using the 5 W's and 1 H method. This would cover most instances but probably not all of them. But with some research answers could be found in a timely manner.
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