I will mystery call to check for excellent customer service

(10)
mystery call to check for excellent customer service
mystery call to check for excellent customer service

About This Gig

11 Orders And Growing!!!

Customer Service:


When it comes to customer service, I believe that it is the gateway to the next time you see business. The provisions of service to customers before during and after a purchase is crucial when it come to the perception of a company.

That is why I decided to offer my services to business who totally rely on thier Customer Services being A One.

My Goal:

Is to audio record, take notes, jot down, and file a report on the effectiveness of the customer service rep, who is handling customers complaints, worries, questions, and to check how thorough thier knowledge is of the product or service.

I want to make sure that:

1. the customer has a good experience.

2. that the customer service is treating your customers with respect.

3. that they carry a friendly and helpful attitude.

4. that they are able to troubleshoot  and assist the customer properly.

Hours of operation:

Monday thru Saturday 9:00am to 10:00pm

I document every call, and email documented findings to whom you desire.

I record reps name, date, time and can send you an copy of mp3 if requested.