When it comes to customer service, I believe that it is the gateway to the next time you see business. The provisions of service to customers before during and after a purchase is crucial when it come to the perception of a company.
That is why I decided to offer my services to business who totally rely on thier Customer Services being A One.
Is to audio record, take notes, jot down, and file a report on the effectiveness of the customer service rep, who is handling customers complaints, worries, questions, and to check how thorough thier knowledge is of the product or service.
I want to make sure that:
1. the customer has a good experience.
2. that the customer service is treating your customers with respect.
3. that they carry a friendly and helpful attitude.
4. that they are able to troubleshoot and assist the customer properly.
Hours of operation:
Monday thru Saturday 9:00am to 10:00pm
I document every call, and email documented findings to whom you desire.
I record reps name, date, time and can send you an copy of mp3 if requested.