I will provide IT helpdesk Support, No fix no Fee, Free Diagnosis

provide IT helpdesk Support, No fix no Fee, Free Diagnosis

Compare Packages

  $15 $35 $100
 

Basic

Standard

Premium

Description Quick Fix IT support Standard IT support problem Premium Support
  Free Diagnosis; No warranty; For tickets that takes about 20 mins to complete on average; Free Diagnosis; 5 Days warranty for the issue resolved; Applicable to longer tickets; Free Diagnosis; Priority in queue; Email to schedule; 3 months of unlimited support
Delivery time 1 day 1 day 1 day
  Select $15 Select $35 Select $100

About This Gig

I am providing Remote Desktop/Over the phone Technical Support for the following Systems
  • Windows 7,8,10
  • Windows XP and Vista
  • Mac OS X
  • Mobile Phones and Tablets
  • Printers

At the beginning of each inquiry we will discuss your tickets(issues) that you are facing, We will determine if the job is in or out of scope and provide you a quote for the service

The service types are classified as:
Quick Fix: Tickets that generally easy to fix and can be resolved in a short amount or time or Tickets that are easy to fix, but are time consuming either way, we will provide a reasonable quote depending on the job, we will not apply a standard fix quote for a job that took time but the diffuculty is still classified as easy. No fix no Fee

Standard Fix: Tickets that are generally takes longer to fix compared to the quick fix.Standard fix requires troubleshooting and fault finding to diagnose the problem.Cases similar to cleaning the system free from viruses will require a chain of action and therefore will fall into this category. Standard fix will come with a 5 Business days warranty

Premium Package will provide End users a one time payment for three month of unlimited support upon requested time via email

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Frequently Asked Questions

  • Refund Policy
    No fix NO fee, Users who are signed up for premium support and the I have missed 3 communications attempt. Request for a refund can be issued For standard Fix: Fee will be returned if warranty was not able to resolve a reoccuring issue I will aim to extend every courtesy.
  • What are your qualifications?
    Resume's can be emailed upon request, I have worked in IT support for around 3 years now I am also a CCNA and COMPTIA A+ and Network+ certified
  • I dont feel comfortable because I dont know what you are doing outside of the remote session in your computer
    Sessions can be recorded upon request, I work in dual screens and I can capture both screen recording throughout the session, The time will coresspond with the start time and the finish times
  • Help I really need support but cant afford your service right now
    Feel free to inquire and advise your financial difficulties as well as the tech related fault you are having and I'll see what i can do
  • Why are you engaging in Fiverr?
    I have just finished a recent contract of 3 months as a service desk analyst, I have decided to give Fiverr a try and hopefully build a successful run here
  • What software will be used for remote support
    I have a licensed for commercial use of teamviewer and another backup remote software.
  • How can I trust you?
    Its the same way I trust by quoting first and performing the service before receiving the payment. I have not put all the efforts into my certifications and study + building a good working relationship with my past employer to run a scam.
  • Describe your tech and customer skills while working as a helpdesk and as a service desk analyst
    While working as a helpdesk we have a NPS (Net promoter score) where customers receive a sms to rate the service and the tech on a scale of 1 - 10. 10 is excellent 8 or 9 is very good 7 is satisfactory 6 and below is not good Each month I have constantly gathered up around 80 percent positive
  • I have further inquiries not listed in the FAQs how can i get in touch with you?
    You can message me here on Fiverr on via my email lhorwin@outlook.com.