Customer experience is all-important. When I design your business plan, I take the "outside-in" approach, where the customer is at the heart of your business. This is the hallmark of today's successful companies.
But it does not stop there. Today's business has to be resilient and sustainable. Too many startups are focused on the here and now and do not have a long-term view. Where do you see yourself in 5 year's time? I can provide you with a 5-year plan and roadmap. If you have investors, this will give them the reassurance that you are in it for the long-term.
Much of my experience is in designing and building business models and the processes that support them. If you need advice in these areas, I can provide help here too, using my experience gained in large organizations, non-profits and small start-ups.