Ten years of Hands on Experience on Laptop servicing, printer servicing, service desk, system administration, incident management and change management
Working knowledge of Windows 7, 8, 10
LAN and WAN support
Working knowledge of Incident Management and change management.
Attending Service Delivery Calls, conference calls with clients located at Australia, US, UK and India, co-ordinating with Service Desk for incident Management.
Extensive background in complex and challenging environments with proven ability to represent the company with Clients
Ensuring that all trouble tickets allocated are actioned, up-dated with all detail, resolved and closed within agreed SLA.
Support on Microsoft office suite
Good knowledge of IT and ITIL operation in a corporate sector.
Maintaining and managing network printers
Support for VPN users
windows and printer troubleshooting
servicing laptops, installing windows, ms office and other apps, printer servicing