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nintalakhadze

Nina T

@nintalakhadze

QA Manager

Georgia
English, Georgian
About me
I am a QA Tester with hands-on experience in fintech (banking) systems, specializing in manual testing of web, mobile, and AI-driven chat platforms. I work in production environments where quality and accuracy directly impact real users.... Read more

Skills

n
nintalakhadze
Nina T
Offline • 
Average response time: 1 hour

See my services

Software Testing
I will manually test your website or mobile app and find bugs
From$15 / projectMore details

Work experience

QA Manager

Banks • Full-time

Dec 2025 - Present • 5 mos

I work in the Business Operations department, within Contact Center systems development. My role focuses on testing mobile and web banking chat systems where users first interact with an AI bot and, if needed, are escalated to a live operator. I am responsible for testing end-to-end chat flows, AI bot interactions, and escalation logic, ensuring smooth and accurate communication between users and the system. I also test the operator side of the system, including ticket creation, assignment, handling, resolution, and closure processes, as well as all related interactions to ensure system stability and correct workflow execution.