Phumeza C

@phumezac

Transformation Culture Leadership, Customer Service expert

South Africa
English, Xhosa, Zulu
About me
I am a people-focused professional with strong experience in operations, stakeholder engagement, and organizational culture transformation. I have a proven ability to drive collaboration across teams, lead diversity and inclusion initiatives, and enhance employee engagement. I am passionate about aligning people, processes, and culture to support organizational effectiveness and sustainable performance.... Read more

Skills

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phumezac
Phumeza C
Offline • 
Average response time: 1 hour

See my services

Consulting
I will provide professional customer service, virtual assistant support
From$5 / projectMore details

Portfolio

Work experience

Shell

Shell

Full-time • 7 yrs 1 mo

Customer Account Specialist

Mar 2017 - Mar 2018 • 1 yr

Resolved billing discrepancies and improved account accuracy. Led process improvement initiatives to increase efficiency and developed SOPs. Supported the onboarding of new employees and worked cross-functionally to ensure service delivery excellence.

Retail Account Specialist

Feb 2011 - Mar 2017 • 6 yrs 1 mo

Managed account disputes and stakeholder relationships. Led performance discussions and operational reviews. Supported team development and onboarding while driving continuous improvement initiatives across the retail account sector.