User Testing

User Testing FAQs

• Why is user testing important for your app, site or platform?

  User or usability testing is an important part of the process of designing software, websites, apps, games or any other digital product. It helps you get insights from real users so you can make your products human-centric and customize them to the needs and requirements of your target audience.

• How does user testing work?

  When you do user testing you involve a different number of people who represent your target audience for your site, app or software and ask them to perform typical tasks either in the production or sandbox version of your product. You record and analyse what they do to gain insights about your software.

• What are the different services of user testing?

  User testing can be done for websites, games, mobile apps, or any type of software/digital product. The demographics such as age, location, etc. of the audience can vary depending on the target group. The output is a report, including annotated screenshots, a summary, different test scenario results, and other documentation. An expert knows that he needs fact-based conclusions rather than giving you expert opinions straight away. Inquire about the methodology they will use, and ask them what information they need from you and what the output will be so you can form an opinion on whether their approach suits your goals. Always get at least 3 quotes.

• How much does the User Testing service cost?

  User Testing's pricing structure is flexible, offering options to suit various budgets and project requirements. Their pricing range spans from $100 to $700 per user test, depending on the number of participants, test duration, and additional features selected.

• What is the best way to analyze my usability test results?

  A good usability expert will not only give you raw data after the testing but will also provide an analysis in the report which can help you make sense of the data collected, and take specific action steps to address the issues raised.

• How can I improve my website usability after the user testing is done?

  One of the key concepts in usability is effortless usage and an expert will show you in the analysis of the test results whether this is the case for your website. Once you have the results, look at how you can improve readability, navigation, color, texture, contrast and images as these are key factors for usability.