Huz A

Collections and Chat Support Specialist

Remote • Full-time

Feb 2025 - Present • 1 yr 3 mos

Monitoring customer accounts to identify outstanding debts and reporting Preparing and submitting reports on collection progress and outstanding accounts. Addressing billing issues and disputes professionally and efficiently Updating the account to ensure a smooth flow of repayments Handle inbound and outbound customer interactions to resolve product or service-related issues. Provide accurate information, troubleshoot problems, and guide customers through solutions. Document customer interactions in CRM systems while maintaining high-quality standards. Follow up on customer cases and resolve them

Writer and Proofreader

I • Freelance

Feb 2022 - Oct 2024 • 2 yrs 8 mos

Edit documents while carefully reviewing the content, ensuring accuracy, coherence, and clarity and entering the appropriate information, making sure it aligns with the document's purpose and maintains a cohesive structure. Review the contents for grammar, spelling and punctuation with thorough proofreading and editing to achieve a polished, error-free document and ensure the documents are well written