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I will optimize shopify customer lifecycle, retention and repeat purchase systems
Germain Mak
About this gig
Your Shopify store is losing money if customers buy once and disappear.
Most stores focus too much on traffic while ignoring retention, repeat purchases, and customer lifetime value.
I will build and optimize your Shopify customer lifecycle systems to increase retention, automate follow-ups, and turn first-time buyers into repeat customers.
What I can help with:
- Customer lifecycle optimization
- Shopify retention systems
- Welcome email sequences
- Abandoned cart recovery
- Win-back campaigns
- Post-purchase automation
- Customer segmentation
- Loyalty & repeat purchase strategy
- Klaviyo / Omnisend setup
- Shopify automation workflows
- Retention analytics tracking
Tools I work with:
Klaviyo, Omnisend, Mailchimp, Shopify Flow, SMSBump, Recharge, Judge.me, Shopify Analytics, and more.
If your store has traffic but weak repeat sales, your backend is leaking revenue. I'll help you fix that fast.
MESSAGE ME BEFORE ORDERING FOR A CUSTOM RETENTION STRATEGY.
| shopify marketing | customer retention | lifecycle marketing | shopify automation | email marketing | klaviyo flows | email campaign | conversion rate | shopify cro | customer retention | email automation | crm automation | customer support |
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Get to know Germain Mak
Germain Mak
Shopify CRM and Customer Lifecycle Specialist
- FromUnited Kingdom
- Member sinceMay 2026
- Avg. response time1 hour
Languages
English, French, Irish, Scottish Gaelic, Arabic
Hi, my name is Germain
I help Shopify brands turn one-time buyers into repeat customers through CRM systems, email flows, and lifecycle automation.
With 4+ years in eCommerce retention, I build Klaviyo, Omnisend, and customer journey systems that increase LTV and reduce churn.
From setup to optimization, I focus on real revenue impact.
Ready to fix your retention and scale profit? Let’s talk.
FAQ
What is customer lifecycle optimization?
It’s the process of improving how customers interact with your store from first visit to repeat purchases using automation, segmentation, and retention systems.
Which apps do you work with?
I work with Klaviyo, Omnisend, Mailchimp, SMSBump, Shopify Flow, Recharge, Judge.me, and other Shopify marketing apps.
Can you improve abandoned cart recovery?
Yes. I can optimize abandoned cart emails, SMS reminders, timing, and customer targeting.
Will this increase repeat purchases?
That’s the goal. Strong lifecycle systems usually improve retention, customer engagement, and long-term revenue.
Do I need a Shopify subscription already?
Yes. You’ll need an active Shopify store and any required app subscriptions.
Can you work on existing automations?
Yes. I can audit, fix, optimize, or rebuild existing lifecycle workflows.
