I will manage the after sales service of your online store

Customer management is an essential function in any company that desires to offer quality service to its clients. It is a complex field that demands rigor, organization, and the ability to be responsive to clients' requests.

As a customer management moderator with two years of professional experience, I can confidently state my total mastery of the tools in the field. Although it requires great versatility and adaptability, my communication and customer relations skills enable me to meet clients' expectations under the best possible conditions while ensuring their satisfaction.

As part of my duties, I will manage businesses in both French and English. This bilingualism enables me to be comfortable in exchanges with diverse clients, often located in Anglophone countries. Furthermore, thanks to my linguistic knowledge, I can translate critical documents such as contracts, regulations, or commercial offers.

My work as a moderator also involves managing and handling customer complaints. I have thus gained considerable expertise in resolving issues related to products and services offered by companies, as well as in understanding clients' expectations.