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Fiverr Pro
English
$
USD
I will provide professional customer support and complaint resolution
Operations Leader, Shrinkage Control, Sales Growth, Retail Management
I am a Consultant with 12+ years of experience helping businesses improve profitability, reduce shrinkage, and streamline. My expertise lies store operations in strategy, efficiency, and customer expe...
About this Gig
"Experience the Power of 15+ Years in Retail Operations & Professional Customer Resolution"
Are you looking for more than just a customer support agent? I am a Retail Operations Expert with over 15 years of ground-level experience in giants like Spencer's Retail. I don't just solve tickets; I understand the business logic behind every complaint and inventory movement.
What I Bring to Your Business:
Expert Problem Solving: Handling escalated complaints in English, Hindi, and Bhojpuri with a focus on customer retention.
Technical Proficiency: Advanced usage of SAP, MS Office (Excel/Word/PPT), and Google Sheets for data-driven support.
Sales Growth: Professional upselling and cold email follow-ups to turn inquiries into revenue.
Efficiency: High-speed resolution using tools like Zoho, Freshdesk, and Zendesk.
I am available for 2-3 hours daily during UTC Nighttime, making me the perfect partner for US/UK/Middle East businesses looking for reliable off-shore support.
Lets build a loyal customer base for your brand together. Order now!
FAQ
Which languages can you support my customers in?
I am fluent in English and Hindi, and I also provide native support in Bhojpuri. This allows me to handle a diverse customer base with a personal touch.
Are you familiar with Support or Inventory software?
Yes, I have over 15 years of experience using SAP and MS Office (Excel/Word). I am also comfortable working with CRM tools like Zoho, Freshdesk, and Zendesk.
What are your working hours?
I am available for 2-3 hours daily during UTC Nighttime. This schedule is perfect for businesses in the US, UK, or Middle East needing reliable support during their peak hours.
Can you handle frustrated customers or escalated complaints?
Absolutely. Having worked in Retail Operations for 15+ years, I am an expert at "Conflict Resolution." I stay calm and professional to turn an unhappy customer into a loyal one.
Can you help with sales or lead follow-ups?
Yes, I don't just solve problems; I identify opportunities to upsell or cross-sell your products/services through professional communication and email marketing.
