If you have any computer, internet software problem then you have reached right place , I can fix any kind of problem with the computer like software, software installation, email issue, email configuration, outlook, virus, trojan, adware, browser, computer performance or any other problem with your computer.
I will take a remote session to your computer using TeamViewer, so you have to be there in front of your computer to confirm the access. Note- Fixing computer problem over remote session required both of us to be online at same time, and I faced timing issue with buyers, if you can't get online on scheduled time then please do not order. This is the reason I got the negative review for late delivery.
If your problem is that " you cannot download any program" then you also can't download TeamViewer so I will not able to access your computer the do not order, by any chance if you get TeamViewer or other remoter access tool then your welcome.