I will install Predictive Auto base Call Center Dialer

(4)

About This Gig

Elision Predictive Dialer is a outbound/inbound telephone automated system that dial calls from a list of uploaded telephone numbers in sequence, screening unnecessary calls such as busy signals, no answer, answering machines and disconnected numbers while predicting at what point a human caller will be able to handle the next call.

Features:

  • Automated outbound
    call handline Mode with Auto / Predictive / Manual / Preview Dialing
  • Live “Real-time”
    agent statistics and performance metrics for QA.
  • Scheduled Callbacks
    for Agent-Only and Anyone
  • IVR & ACD –
    automate interaction with client and distribution of calls
  • Time Zone Dialing
    as per each country criteria
  • Multi-purpose Report
    for measuring Agent Performance & Call center metrics
  • Scalable
    to N no. of Agents seats
  • CTI
    Ability to use Telco PRI lines, GSM Gateway and VOIP trunks
  • Robust Digital Recording & Logging
    in the .wav, .gsm & .mp3 format along with Multiple Search options
  • SMS Management
    for sending SMS to customer once call is completed
  • EMAIL Management
    is for sending Emails to customer with all required details of company.
  • CRM Integration –
    Capable to integrate with 3rd Party CRM.
  • Answering Machine Detection(AMD)
    detection around 80-85%






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