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Elision Predictive Dialer is a outbound/inbound telephone automated system that dial calls from a list of uploaded telephone numbers in sequence, screening unnecessary calls such as busy signals, no answer, answering machines and disconnected numbers while predicting at what point a human caller will be able to handle the next call.
call handline Mode with Auto / Predictive / Manual / Preview Dialing
agent statistics and performance metrics for QA.
for Agent-Only and Anyone
IVR & ACD –
automate interaction with client and distribution of calls
Time Zone Dialing
as per each country criteria
for measuring Agent Performance & Call center metrics
to N no. of Agents seats
Ability to use Telco PRI lines, GSM Gateway and VOIP trunks
Robust Digital Recording & Logging
in the .wav, .gsm & .mp3 format along with Multiple Search options
for sending SMS to customer once call is completed
is for sending Emails to customer with all required details of company.
CRM Integration –
Capable to integrate with 3rd Party CRM.
Answering Machine Detection(AMD)
detection around 80-85%