
Cynthia W
Turn repetitive tasks into automatic workflows
Skills

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Portfolio
Work experience
Awareness Moderator & Advocacy Facilitator
Consulting • Self-employed
Jan 2026 - Present • 4 mos
I assist in the moderation of peer-led communities and the organization of AIassisted workflows. My role focuses on the structural facilitation of information, helping participants navigate complex medical and legal systems through cognitive clarity and structured thought-organization. I provide oversight for self-advocacy tools and maintain the integrity of our collaborative AI-driven systems.
Member Support Advocate
Christian Provider Service • Full-time
Dec 2024 - Mar 2026 • 1 yr 3 mos
When I was at OneShare Health, my day-to-day was all about helping members through their toughest disputes. I handled over 20 cases a day, always making sure I was accurate while truly listening to their concerns. If you look up "Cindy at OneShare Health" on Google Reviews, you’ll see the real-life impact that kind of care had on our members. I was always looking for ways to make things easier for our team and the people we served. I built a "Guidelines Bot" that cut our research time by 30%, so members weren't stuck waiting for the right answers. I also pushed for things like Direct Primary Care and special discounts to help folks get ahead of high medical bills before they even started. I’m a big believer in "Radical Generosity." I used AI to take care of the boring "paperwork" so I could focus on being a real advocate for our members. I even proposed a simple dashboard so everyone could see exactly how their contributions were helping people right in their own backyard.
Clinical Operations & Patient Intake Lead
Not Found • Full-time
Apr 2024 - Dec 2024 • 8 mos
At Fusion BPO Services, I implemented front-end workflows for mental health providers, specializing in keeping data precise while the company scaled fast. For the startup BH Complete, I built their clinical engine from the ground up. Setting the Tone: I wrote the original scripts and info packets that defined how we talked to patients and providers. Smart Screenings: I used advanced diagnostic tools to screen for common mental health issues, focusing on getting people help before they hit a crisis point. Trauma-Informed Care: I managed the full patient cycle for private clinics, making sure everything was trauma-informed and aimed at stabilizing the community. Scaling Safely: I created the processes that let the startup grow quickly without breaking compliance or losing data integrity. Faster Care: I fixed the scheduling friction, getting patients into specialized treatment plans with our nurse.