Mastering the Art of Service Recovery & Complaints
- Learning Objectives
- What do we mean by service recovery?
- Which pillar of hospitality supports our course?
- Which value of hospitality supports our course?
- What do we mean by 'Taking Ownership'?
- Benefits of a complaint
- Types of complaints
- Service recovery in 5 steps
- Things to avoid while handling complaint
I will provide the Presentation, Tutor Notes & Participants handouts for a fiverr (ALL IN PDF).
The training is professionally designed, easy to deliver and targets the core issues in any hospitality organisation. You can use this training for academic purposes, in organisations whether large or small or even for your own personal development.
** Please note that this training has been exclusively designed for hospitality organisations.
Kindly note that my courses are not available for resale - you do not own the rights.