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Fiverr Pro
English
$
USD
Sneha Jaiswal
@snehaj_official
Customer Support Specialist for Email and Chat Support
India
English
About me
Customer Support & Claims specialist with 8+ years in US Banking & Telecom. I write clear, brand-safe customer emails and chat replies that resolve issues fast—disputes, refunds, fraud/claims, escalations, and service recovery. Ex-Acting Team Leader (managed 15–18 agents). 93%+ CSAT, multiple awards. I can create email packs, tone-matched templates, and mini SOPs for your support team. Fast, accurate, and reliable.
Skills
Sneha Jaiswal
Offline •
See my services
Customer Support
I will write professional customer support emails and chat responses
Web Research
I will do accurate data entry and web research in excel or google sheets
Work experience
Customer Service Representative → Support Coach → Acting Team Leader
Accenture — US Telecom Provider • Full-time
Aug 2023 - Present • 2 yrs 9 mos
Managed day-to-day team performance for 15–18 agents as Acting TL; handled escalations, audits, and floor support. Delivered 93%+ CSAT consistently. Awards: Best Agent of the Year (2024) and Best Support (2 quarters, 2024). Hands-on with Salesforce, Avaya, and internal CRM; resolved billing disputes, upgrades, retention, and service issues.
Collections & Customer Support Specialist
Radius Global Solutions — US Banking • Full-time
Sep 2018 - Present • 7 yrs 8 mos
Negotiated repayment solutions and resolved credit card issues while maintaining compliance and customer experience.
Banking Advisor — Claims & Customer Support
Concentrix (Client: JPMorgan Chase) • Full-time
Apr 2022 - Jun 2023 • 1 yr 2 mos
Handled claims calls (disputes, unauthorized transactions, fraud alerts), created/verified claim cases, and coordinated documentation with JPMC claims teams. Delivered accurate, compliant, and empathetic support.
