Tarikul Islam

Menu Builder, Data Entry, Customer Support

Quantum Mobility • Full-time

Nov 2019 - Jan 2026 • 6 yrs 2 mos

Responsibilities: • Delivered high-quality customer support services while consistently meeting and exceeding KPIs and SLAs across multiple performance metrics. • Performed online menu building & QA on google spreadsheet, data processing, content moderation, and data entry tasks in accordance with company policies. • Participated in regular client calls to understand requirements and executed tasks with accuracy and attention to detail. • Assisted in operations by handling information with confidentially and accuracy. • Supported workflows through timely reporting, documentation and appropriate escalation when required. • Performed comprehensive quality checks and adhered to client guidelines to maintain service standards and ensure error-free deliverables. • Prepared and analyzed monthly KPI reports and performance appraisals to track team productivity and identify improvement areas. • Managed daily dispatch and SF processes to ensure timely and accurate service delivery. • Maintained full attendance, night shift and remote availability as required by client and operational needs. Key Achievements: • Consistently met or exceeded KPI and SLA targets • Recognized for quality performance and customer satisfaction • Successfully mentored new team members • Contributed to improved QA scores and reduced escalation rates