ITIL is the most widely adopted approach for IT Service Management in the world. It provides a practical, no-nonsense framework for identifying, planning, delivering and supporting IT services to the business.What is included in this product:
1. ITIL_V3_Study_Guide - Read it thoroughly.
2. EX0-101 (Q&A-291 Nos) - Try it with 100% correctly.
3. EX0-117 (Q&A-80 Nos) & EX0-117 (Q&A-75 Nos) - Give a Self-Test for these 2 sets Q & A.
Full course manual.