t
tunaicen

Tuna

@tunaicen

AI Automation and Workflow Specialist

Turkey
Turkish, English
About me
I build automation systems that work in production, not just in demos. Using Make.com, multi-LLM orchestration, and API integrations, I help businesses eliminate manual work and build reliable AI-driven workflows. If it's repetitive, it gets automated. If it's broken, it gets fixed. My website: ... Read more

Skills

t
tunaicen
Tuna
Offline • 

See my services

AI Integrations
I will build a make automation workflow that works
From$95 / projectMore details

Work experience

Teleperformance

CSR

Teleperformance

Dec 2022 - Jul 2024 • 1 yr 7 mos

Handled customer support for Nike's digital platforms via Salesforce CRM. Provided bilingual (Turkish/English) assistance with app troubleshooting, order tracking, returns, and exchanges. Identified coordinated fraud pattern exploiting gift card policies; escalated findings to supervisors, resulting in policy adjustment to prevent further revenue loss. Experimented with early AI tools (ChatGPT 3.5) to generate email response templates, reducing manual drafting time. Managed high-volume support interactions across phone, chat, and email channels. Transferred to Turkish line of business until Nike contract concluded