The market place is changing, and consumers prefer to communicate
instantly via text-type interaction. If you are a business & own a
website you must be spending enough to drive traffic to that website.
However, without live chat your website is like a storefront with no one
to staff it. Conversion rates are typically a mere 1-2 percent for
websites without live chat.
Studies show 30% buyers expect to find live chat on a website while browsing for products/services and 57% consumers prefer Live Chat Assistance. To keep up with this trend, smart businesses engage a full service chat management solutions provider like Vertex Chat.
Vertex Chat is the brain child of a team comprising of industry trained chat specialists with proven track record in increasing online conversion as much as 40%. Our chat specialists offer a comprehensive chat and email support for numerous international campaigns with high quality considerations. We use state of the art IT infrastructure to cater the needs of our clients and their customers. So Vertex Chat means nonstop business for you.
* Free Trial: 5 Meaningful Chat sessions OR Leads
* Live Chat Software
* Pay as you go
* No Setup fee
We provide support to all the countries that requires live chat support in English.
Any business that has an online presence or own a website. Some of the industries include E-Commerce, Real Estate, Startups, SAAS, Auto Sales, Travel & Tourism, Health, Web Hosting, Pharmacy, Government, IT Services, Small Business, Fashion & Apparel, Jobs & Education, Hotels & Restaurants etc.
It is mandatory that agents have studied your website, FAQ's OR any other knowledge base material you provide. However, our service is about generating leads which entails engaging a website visitor in a Live Chat session and aim to capture their interest in your business and contact details.
Our agents engage web visitors & aim to capture vital information, including name, email, phone & information about products or services they are looking for. Answer general questions with help of FAQ's or other knowledge base material provided, hence converting the visitor into a potential sale.
We notify you or any of your representatives. All transcripts of the chat are sent via emails in Real-Time.
With every live chat session there comes an opportunity to sell, up-sell, troubleshoot, customer experience, or cross sell opportunity. A meaningful chat session is one in which our agent successfully captures information that's meaningful to sell, up-sell, cross sell or improve customer experience
Once the trial is over, we discuss with you your website leads and support stats, ask for your feedback and suggest you to choose a suitable package or cancel if you were not satisfied.
We will notify you and suggest you to upgrade your package. We will not stop taking chats on your website just because your quota is over.