I will provide Live Chat Answering Service

provide Live Chat Answering Service
provide Live Chat Answering Service

Compare Packages

  $15 $40 $60
 

Basic

Standard

Premium

Description Getting Started Preferred Corporate
  - 24X7 Chat Support - Real time Lead Notification - 15 Meaningful Chat Sessions - 24X7 Chat Support - Real time Lead Notification - 50 Meaningful Chat Sessions - 24X7 Chat Support - Real time Lead Notification - 100 Meaningful Chat Sessions
Customer Service Support
The virtual assistant can handle customer service (emails, comments, social media, calls, etc.) on your behalf. We recommend providing a script to help guide them.
Hours of Work
The number of hours the seller will work on your task.
24 24 24
Revisions
The number of tweaks the seller includes.
unlimited unlimited unlimited
Delivery Time 2 days 2 days 2 days
  Select $15 Select $40 Select $60

About This Gig

The market place is changing, and consumers prefer to communicate instantly via text-type interaction. If you are a business & own a website you must be spending enough to drive traffic to that website. However, without live chat your website is like a storefront with no one to staff it. Conversion rates are typically a mere 1-2 percent for websites without live chat.

Studies show 30% buyers expect to find live chat on a website while browsing for products/services and 57% consumers prefer Live Chat Assistance. To keep up with this trend, smart businesses engage a full service chat management solutions provider like Vertex Chat.

Vertex Chat is the brain child of a team comprising of industry trained chat specialists with proven track record in increasing online conversion as much as 40%. Our chat specialists offer a comprehensive chat and email support for numerous international campaigns with high quality considerations. We use state of the art IT infrastructure to cater the needs of our clients and their customers. So Vertex Chat means nonstop business for you.

* Free Trial: 5 Meaningful Chat sessions OR Leads
* Live Chat Software
* Pay as you go
* No Setup fee

Frequently Asked Questions

  • What countries do you support?
    We provide support to all the countries that requires live chat support in English.
  • What are the industries you support?
    Any business that has an online presence or own a website. Some of the industries include E-Commerce, Real Estate, Startups, SAAS, Auto Sales, Travel & Tourism, Health, Web Hosting, Pharmacy, Government, IT Services, Small Business, Fashion & Apparel, Jobs & Education, Hotels & Restaurants etc.
  • How do agents answer specific questions about my business?
    It is mandatory that agents have studied your website, FAQ's OR any other knowledge base material you provide. However, our service is about generating leads which entails engaging a website visitor in a Live Chat session and aim to capture their interest in your business and contact details.
  • What happens during a chat session?
    Our agents engage web visitors & aim to capture vital information, including name, email, phone & information about products or services they are looking for. Answer general questions with help of FAQ's or other knowledge base material provided, hence converting the visitor into a potential sale.
  • Who is notified of new leads and how?
    We notify you or any of your representatives. All transcripts of the chat are sent via emails in Real-Time.
  • What is a meaningful chat session?
    With every live chat session there comes an opportunity. It can be a sale, up-sell, troubleshooting, customer experience, or cross sell opportunity. A meaningful chat session is one in which our agent successfully captures information that is meaningful to sell, up-sell or cross sell.
  • What happens after the Free Trial?
    Once the trial is over, we discuss with you your website leads and support stats, ask for your feedback and suggest you to choose a suitable package or cancel if you were not satisfied.
  • What happens once my quota is over?
    We will notify you and suggest you to upgrade your package. We will not stop taking chats on your website just because your quota is over.