I will set up shopify customer support automation in gorgias
AI Workflow Automation Developer
About this Gig
Most Shopify support teams do not need another chatbot. They need an organized helpdesk that gives agents the right information and knows when to hand a ticket to a person.
I set up or improve Shopify customer support automation in Gorgias. Depending on the package, I can structure tags and views, build macros, configure routing rules, connect Shopify data, prepare approved AI guidance, and create escalation paths for order tracking, returns, refunds, product questions, and other repetitive requests.
You receive a tested setup, configuration summary, and a clear handover guide.
I will not let an AI agent invent order details or approve refunds outside your rules. High-risk or unclear tickets are routed to a human. You provide the policies, brand voice, and final approval for any customer-facing automation.
Please message me before ordering if your store has multiple markets, languages, channels, or custom apps. Gorgias, Shopify, AI, and other subscription costs are not included.
Software:
Gorgias
Industry:
E-Commerce
•
Fashion & apparel
•
Retail & wholesale
FAQ
1. Can you work with an existing Gorgias account?
Yes. I can review the current structure and make the agreed-upon improvements.
2. Do you write customer-support macros?
Yes, using the store policies and brand voice supplied by the client.
3. Can you completely automate refunds and cancellations?
I recommend human approval for financial or high-risk actions unless the store has clear, tested rules and appropriate safeguards.
4. Can you train the Gorgias AI Agent?
I can help structure approved guidance and escalation rules when included in the package. The client must review and approve customer-facing information.
5. Do you support multiple languages?
Additional languages require a custom offer and client-approved translations.
6. Are Gorgias and Shopify charges included?
No. All subscription and usage charges are paid through the client's own accounts.
7. Can you guarantee fewer support tickets?
No. Results depend on ticket volume, policies, product issues, existing content, and how the final setup is used.

