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Marina Souza
@von_marinas
Operations Coordinator, Virtual Assistant and Travel Advisor
Brazil
Portuguese, English, Spanish
About me
I’m a Virtual Assistant from Brazil with 10+ years of experience supporting businesses with content, customer support, and administrative tasks. With a Masters degree in Social Innovation, I combine creativity with strong organizational skills to deliver efficient and reliable results.
With a background in Sales and Account Coordination, I’ve helped bridge communication gaps in diverse settings — from tech startups to everyday client interactions. I also use my travel experience to create personalized trip plans clients can trust.
I’m here to make things easier. Let’s work together!
Skills
Marina Souza
Offline •
Average response time: 1 hour
See my services
Messaging & Emailing
I will be your virtual assistant for administrative tasks
Trip Plans
I will create a personalized travel itinerary for your perfect trip
Portfolio
Work experience
Account Coordinator
Environmental Social Justice • Full-time
Mar 2024 - Present • 2 yrs 2 mos
- Data Integrity & Compliance: Managed and audited complex client documentation to ensure 100% compliance and readiness for rigorous industry audits. - Certification Support: Provided strategic support for internal certification efforts across emerging voluntary standards (45Z, TERC, M-RETS), aligning operations with market requirements. - CRM & Client Journey: Overhauled end-to-end client relationship management within Salesforce, optimizing the user journey for maximum efficiency and engagement. - Stakeholder Communication: Acted as a central liaison between team managers and sales executives to synchronize project timelines, client needs, and long-term strategic goals. - Data Analytics: Designed comprehensive analytical reports and automated dashboards (Excel/Salesforce) to drive data-led market analysis and executive decision-making. - Digital Campaigns: Led the coordination and performance tracking of multi-channel email campaigns, translating raw data into actionable insights to improve conversion rates.
Inside Sales Representative
Uber • Full-time
May 2021 - Oct 2022 • 1 yr 5 mos
- Supervision of commercial demands. - Analysis of customer's needs. - Answering 45 calls per day, generating $70K in sales revenue per semester. - Proactivity and careful attention to the customer. - Account management in Hispanic countries in Latin America. Research, prioritization and problem-solving of projects. - Lead generation and management.
