Yolanda
Virtual Assistant
Skills
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Portfolio
Work experience
Owner / Virtual Assistant / Business Support Specialist
Yolanda De La Cruz Virtual Services • Freelance
Jul 2025 - Present • 10 mos
Owner of Yolanda De La Cruz Virtual Services, providing administrative and business support to small businesses, nonprofits, and busy professionals. Services include inbox organization, calendar support, spreadsheet creation and tracking, web research, document organization, Canva graphics, and workflow support. Known for being detail-oriented, organized, and reliable, with a strong focus on clear communication and efficient task completion.
Board Member / Administrative Support Volunteer
The Gathering Garden
Aug 2023 - Present • 2 yrs 9 mos
I support a nonprofit organization through administrative, organizational, and outreach-related tasks. My work includes helping with event coordination, resource organization, communication support, Canva graphics, and community-focused materials. This role has strengthened my ability to manage multiple moving parts, stay organized, and create clear, supportive resources for both internal use and public outreach.
Credit Card Loan Officer
Navy Federal Credit Union • Full-time
Apr 2014 - Present • 12 yrs 1 mo
I work in a high-volume, detail-driven environment that requires accuracy, strong organization, professional communication, and careful documentation. My role involves reviewing information, managing time-sensitive tasks, identifying discrepancies, and making sound decisions while maintaining a high standard of service. This experience has strengthened my attention to detail, follow-through, and ability to stay organized under pressure.