I will create a professional customer journey map and cx strategy

A
a_elshebeney
A
a_elshebeney
Ahmed Elshebiny
create a professional customer journey map and cx strategy
Full Screen
create a professional customer journey map and cx strategy

About this gig

Is your customer experience confusing, inconsistent, or causing customers to drop off?

I will create a professional Customer Journey Map + CX Strategy to help you understand what your customers experience at every important touchpointand identify practical ways to improve it.

Youll get:

Customer journey from awareness to retention

Customer actions, needs & pain points

Key touchpoints and friction areas

CX gaps and improvement opportunities

Practical recommendations and quick wins

Prioritized action plan

I can tailor the journey to startups, e-commerce, SaaS, B2B/B2C businesses, service companies, and call center/customer support operations.

Why work with me?

Im an experienced Operations Director with hands-on experience in customer-facing operations, processes, performance, and service improvement. I combine a customer-focused perspective with real operational experience, so the result isnt just a visually appealing journey mapits designed to help you identify what can actually be improved.

Im new to Fiverr, so Im currently offering introductory pricing while building my portfolio.

Not sure which package you need? Message me before ordering and tell me about your business. Ill help

Get to know Ahmed Elshebiny

Ahmed Elshebiny

BPO Operations Director

  • FromEgypt
  • Member sinceSep 2026
  • Avg. response time1 hour

  • Languages

    Arabic, English
Since joining TP, my journey has advanced from a Representative to Director of Operations, reflecting a steadfast commitment to operational excellence and team leadership. Alongside my team, we've championed efficient processes, underscored by a Lean Six Sigma Green Belt certification, and a fluency in Arabic and English that has enabled us to excel in a diverse corporate landscape. Our collective efforts have fortified the company's operational framework, ensuring a seamless integration of teamwork, team building, and leadership competencies in our daily endeavors.

Related tags