Aamir Aslam

Medical Appointment Setter for US Clinics/Virtual Medical Assistant

Vertechs Medical Billing Company

Jan 2024 - Present • 2 yrs 6 mos

• Managing inbound and outbound phone calls. • Sending invoices to patients for remaining balances after insurance payouts. • Managing patient payments and updating information over the phone and in person. • Satisfying patients for their billing concerns over the phone. Schedule, reschedule, and cancel patient appointments accurately using EMR/EHR systems. • Coordinate with providers to ensure proper appointment availability and clinic coverage. • Verify patient demographics, insurance details, and referral requirements before appointments. • Confirm appointments through calls, texts, or emails to reduce no-shows. • Answer patient inquiries related to appointments, provider availability, and visit preparation. • Transcribe and process referrals accurately, ensuring proper authorization and provider matching. • Communicate with the medical billing team to ensure correct visit types for billing and coding. • Follow HIPAA guidelines to protect patient information at all times. • Manage high call volumes professionally while providing excellent patient service.

Client Service Executive

MTBC

May 2022 - Jan 2024 • 1 yr 8 mos

• Managing inbound and outbound phone calls. • Sending invoices to patients for remaining balances after insurance payouts. • Communicating with insurance company representatives to track payments and confirm patient coverage. • Verifying the insurances of the patients and checking the eligibility and benefits of the insurance plans. • Ensuring the patient's insurance to be correctly verified so as to enhance the patient's satisfaction. • Answering the patient’s call regarding their insurance queries and resolving them over the phone.