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aanuoluwapo_22

Dorcas Owolabi

@aanuoluwapo_22

Virtual Assistant, Customer Support, Workflow Automation

Nigeria
English
About me
Hi, I'm Dorcas a Virtual Assistant and Customer Support specialist with 5+ years helping businesses stay organized and keep customers happy. I've supported customers across phone, email, and live chat, managed CRM systems (Zendesk, HubSpot, Salesforce), and handled scheduling, follow-ups, and reporting. I also have hands-on experience with automation tools (Zapier, Make.com, Airtable), helping streamline repetitive tasks and save time. I'm a clear communicator known for fast, accurate turnaround, and I'm comfortable working independently across time zones, including US hours.... Read more

Skills

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aanuoluwapo_22
Dorcas Owolabi
Offline • 

See my services

General Assistance
I will be your virtual assistant for email, and CRM management
From$20 / projectMore details

Portfolio

Work experience

Bark_& Paws

Customer Service Representative

Bark & Paws

Feb 2022 - Present • 4 yrs 6 mos

Handle customer inquiries across phone, email, and social channels; manage order tracking and after-sales support.

First_Book

Customer Service Officer

First Book

May 2019 - Feb 2022 • 2 yrs 9 mos

Supported retail banking customers with account queries and complaint resolution.