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aaradhyapaul986

Aaradhya P

@aaradhyapaul986

Call Quality Analyst

India
English, Hindi, Bengali
About me
Experienced Call Quality Analyst with 5 years at TCS, specializing in auditing customer service calls for UK, Australia, and Manila utility call centers. Skilled in call monitoring, quality evaluation, compliance checks, and providing feedback to improve customer experience and agent performance.... Read more

Skills

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aaradhyapaul986
Aaradhya P
Offline • 
Average response time: 1 hour

See my services

Consultation
I will audit customer service calls and give QA feedback
From$5 / projectMore details

Work experience

Tata_Consultancy Services

Quality Analyst

Tata Consultancy Services • Full-time

Dec 2020 - Present • 5 yrs 5 mos

Call Quality Analyst | TCS | 5 Years Audited customer service calls for UK, Australia, and Manila utility company call centers Evaluated agent performance, compliance, and customer handling quality Provided detailed feedback and coaching recommendations to improve service standards Monitored call quality metrics and supported customer experience improvement initiatives Prepared QA reports and maintained quality assurance documentation