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abdelcod_expert

Abdelilah

@abdelcod_expert

eCommerce Customer Support Expert

Morocco
French, Arabic
About me
Customer Service Expert with 2 years of experience, I provide professional support for your e-commerce business. I specialize in Shopify management, handling everything from French COD confirmation and RTO reduction to full SAV (Email, Chat, WhatsApp). I also offer written support for your English-speaking customers. My goal: secure your revenue through rigorous tracking on Shopify/Sheets. From address verification to technical support, I transform your prospects into loyal clients with guaranteed professionalism. Let's scale your business together with a complete support solution!... Read more

Skills

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abdelcod_expert
Abdelilah
Offline • 
Average response time: 1 hour

See my services

Customer Support
I will be your professional customer support and ecommerce agent
From$5 / projectMore details

Portfolio

Work experience

company

Full-time • 3 yrs 4 mos

Customer Support Representative (Inbound)

Nov 2023 - Dec 2025 • 2 yrs 1 mo

Handled inbound calls for high-volume customer service. Focused on problem-solving, customer satisfaction, and managing inquiries with professional etiquette

COD Confirmation & E-commerce Operations Agent

Oct 2023 - Nov 2023 • 1 mo

Expert in Cash on Delivery (COD) order verification. Managed order confirmation calls, data entry, and order processing for the African market to reduce return rates (RTO)

Sales Development Representative (B2B Appointment Setter)

Jul 2022 - Sep 2023 • 1 yr 2 mos

Specialized in B2B cold calling and appointment setting for sales teams. Managed professional communication and qualified leads to ensure high-quality business meetings