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Fiverr Pro
English
$
USD
I will be your professional customer support and ecommerce agent
About this Gig
Are you losing money due to undelivered orders (RTO) or an overwhelmed customer support?
I am Abdelilah, a Customer Relations Expert with 2 years of experience. I provide integral support management for e-commerce stores, designed to secure your revenue and build customer loyalty.
MY EXPERT SERVICES:
COD Confirmation & Call Validation
- Immediate validation calls to confirm purchase intent.
- Address verification and correction to guarantee successful delivery.
- Drastic reduction of Return to Origin (RTO) rates to maximize your profits.
Full Customer Service & Shopify Management
- Management of orders, returns, and refunds directly on Shopify.
- Logistics tracking and conflict resolution with patience and diplomacy.
Multilingual Communication (FR/EN)
- Impeccable vocal and written support in French (Native/Fluent).
- Professional management of all written communication (Emails/Chat) for your English-speaking customers.
Reactive Multichannel Support
- Professional management of your Emails, Live Chat, and WhatsApp Business.
- Rigorous data entry and daily reporting on Google Sheets/Shopify.
Ready to reduce your cancellations and provide 5-star support?
Contact me now to discuss your project
Service type:
Non-technical support
Language:
Arabic
•
French
Timezone:
UTC daytime
Support software:
Zoho Desk
•
Freshdesk
•
Zendesk
•
Salesforce
Knowledge base software:
Freshdesk
•
Zoho
My Portfolio
FAQ
Do you provide calling services in English?
No, I specialize exclusively in the French-speaking market. My expertise is dedicated to confirming orders and providing customer support for French, Belgian, Swiss, or African customers to ensure the highest quality of communication
Can we have a video or audio meeting in English?
To ensure perfect accuracy in our collaboration, I prefer communicating via Fiverr chat in English (written). For professional calls and customer interactions, I work strictly in French. This allows me to focus 100% on your French-speaking sales.
What tools do you use for calls?
I use professional VOIP software provided by the client (such as Aircall, Ringover, or Zadarma). This ensures that your customers see your business number on their caller ID, which increases trust and confirmation rates.
Do you handle data entry on Shopify or Google Sheets?
Yes, absolutely! After each confirmation call or customer interaction, I update the order status directly on Shopify or your Google Sheets tracker. I also provide a daily summary report of all actions taken.
