a
abdelfattah1407

AbdelFattah S

@abdelfattah1407

Senior Operations Customer Experience Manager

United Arab Emirates
Arabic, English
About me
I am a Senior Operations and Customer Experience Manager with over 20 years of experience across the telecommunications, tourism, and hospitality sectors. I have a proven track record in business development, strategic partnerships, and team leadership, notably driving growth at Etisalat Egypt and Jumbo Tourism. I specialize in customer acquisition, retention strategies, and enhancing operational efficiency.... Read more

Skills

a
abdelfattah1407
AbdelFattah S
Offline • 

See my services

General Assistance
I will be your virtual assistant for customer support
From$15 / projectMore details
Trip Plans
I will create a personalized 3 day dubai travel itinerary
From$20 / projectMore details

Portfolio

Work experience

Etisalat

Acquisition & Retention Manager

Etisalat • Full-time

May 2019 - Apr 2024 • 4 yrs 11 mos

Led acquisition and retention strategies that increased DSL customer base and improved retention performance. - Managed multi-channel marketing campaigns across digital, retail, and telesales channels. - Implemented churn reduction and customer loyalty programs. - Monitored key performance metrics including ARPU, churn rate, CAC, and campaign ROI.