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abdelrhmanmo730

Abdelrhman M

@abdelrhmanmo730

CX Service Representative

Egypt
English, Arabic
About me
I am a dedicated CX Service Representative and data enthusiast with a background in commerce and sales. I have extensive experience in providing exceptional customer support for US-based telecommunication clients and utilizing data metrics to drive service improvements. I am proficient in Excel, Power BI, and Tableau, with a strong focus on marketing analytics and data-driven decision making.... Read more

Skills

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abdelrhmanmo730
Abdelrhman M
Offline • 
Average response time: 1 hour

See my services

Marketing Analytics
I will quick data analysis and insightful reports
From$15 / projectMore details

Work experience

Concentrix

CX Service Representative (English, serving US Telecommunication)

Concentrix • Full-time

Sep 2024 - Present • 2 yrs 1 mo

Provided exceptional customer support to US-based telecommunication clients, consistently exceeding satisfaction targets. Efficiently resolved customer inquiries and technical issues, ensuring timely and effective solutions. Utilized data and metrics to identify trends in customer feedback and contribute to service improvements. Demonstrated strong communication and problem-solving skills in a fast-paced environment.

Teleperformance

CX Service Representative (English)

Teleperformance • Full-time

Jan 2023 - Sep 2024 • 1 yr 8 mos

Delivered high-quality customer service in English, adhering to company standards and procedures. Focused on maintaining service level agreements and ensuring customer satisfaction through effective communication and adherence to organizational protocols.