I am a Senior Contact Center & Telephony Solutions Engineer with 8+ years of experience designing, deploying, and supporting enterprise and cloud-based call center platforms. I specialize in Cisco Contact Center solutions (UCCE, UCCX, CVP, VXML), open-source systems like VICIdial, Asterisk, and FreeSWITCH, and AWS services including Amazon Connect, Lex, and Lambda. I deliver scalable, secure IVR and voice solutions with strong documentation, clear communication, and on-time project delivery aligned with business needs. Clients trust me for reliability, performance, and platform stability. Fast... Read more